Frequently Asked Questions
Everything you need to know about Dead Sea minerals and your shopping experience.
Are AHAVA products suitable for sensitive skin?
Yes, all AHAVA products are allergy-tested, paraben-free, and specifically formulated to be gentle and effective for sensitive skin types using natural Dead Sea minerals.
What is the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery.
Do you offer free shipping?
We offer free standard shipping on all orders over $75 within the continental United States. For orders below this amount, a flat-rate shipping fee will be applied at checkout.
What is your return policy?
We want you to love your skin. If you are not completely satisfied, you may return your products purchased from our website within 30 days of the purchase date for a full refund.
Are your products vegan and cruelty-free?
AHAVA is committed to ethical beauty. Our products are PETA-certified cruelty-free, and the vast majority of our catalog is vegan, containing no animal-derived ingredients.
How do I earn and redeem AHAVA rewards?
You can earn points for every dollar spent by joining our Rewards Program. Points can be redeemed for discounts on future purchases directly within your account dashboard.