Returns & Exchanges
At AHAVA, we want you to be completely satisfied with your mineral-rich skincare purchase. If you are not entirely happy, we accept returns of products purchased directly from our website within 30 days of the delivery date.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and the specific items you wish to return.
Prepare Your Package
Securely pack the products in their original packaging, ensuring all items are well-protected to prevent damage during transit.
Affix Shipping Label
Print the prepaid return shipping label provided by our team and attach it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing